1. Shipment processing time
We will process your order in 1-3 business days after receipt of payment. Customers have two shipping options:
- Standard Mail
- Express Mail
In case you choose Standard Mail, the package will be sent through the 4PX Post service and distributed by each country’s postal service. The Express service already includes customs clearance for non EU countries.
If you are in a hurry to receive our products and you are not sure about the timeline of shipping and delivery, please contact us at email@example.com prior to placing your order, so as to see the best solution we can offer you.
2.Shipping rates & delivery estimates
- Standard Mail: We offer free shipping to all countries
- Express Mail :Shipping charges for your order will be calculated and displayed at checkout.
The estimated shipping times are the following:
- Express Mail (Worldwide): 3-9 business days
- Standard Mail, according to the 4PX Post:
- NORTH AMERICA: 7-15 business days
- EUROPE: 7~20 business days
- REST OF THE WORLD: 10-25 business days
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 2 days. And you could check the tracking information in our website page.
4. OMLAMP is not responsible for items not received due to incorrect or incomplete address. All addresses are directly copied and pasted, so it is very important to provide the correct and complete address.
Eventually, if the item comes back to us, you must pay the shipping charges again in order to have the item shipped again. We strongly advise you to check your shipping information when processing your order. There is no refund for items not received due to incorrect or incomplete address, neither are we obliged to refund the shipping fees because of incorrect or incomplete address.
5. In case you are away upon a delivery attempt and do not pick up your package timely and according to the notice left by your country’s Post service, it will automatically be returned to sender after a period of time stipulated by the Post service.
If you still wish to receive the order, you must pay the shipping charges again. There is no refund for non reclaimed items, neither are we obliged to cover shipping fees for further delivery attempts. If for any reason you didn’t receive a delivery attempt notification from the Post service and you haven’t received your package within the estimated shipping time, please contact us.
Buyers are responsible for following their packages online using their tracking numbers to find out information about their packages.
6. OMLAMP cannot be held responsible if the package gets restrained in customs, causing delays or the payment of extra taxes.
7. OMLAMP shall not be responsible for occasional delays in situations like peak periods (Christmas) or unexpected events. If for any reason you didn’t receive your order in a 30 days period, please contact us.
Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfilment teams continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.